What Happens After the Rent Is Approved?
California’s Transitional Rent benefit is a significant step. An approval is one event in a long sequence, and the rest of the sequence decides whether anyone ends up housed.
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It Was Hard to Get an Answer
“It was hard to get an answer” can describe five different problems, and each one has a different fix. Survey comments become useful when they stay attached to the step that failed.
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What Weekly Supervision Taught Me About New Workflows
I held weekly supervision with a team of eleven. Those conversations were the most reliable way to learn whether a new workflow had actually taken hold.
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Instructions Are Written for the Kitchen Table
I studied nutrition before public health. A meal plan is followed at someone’s kitchen table, not in the office where it was written, and patient instructions work the same way.
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The Promise You Make at the Folding Table
Outreach is where an organization makes a promise. Whether the promise is kept is decided later, often on a phone line the outreach team does not control.
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One Number, One Decision
The most useful performance report I have worked with had very few numbers on it. Each one was tied to a decision the team could make that week.
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I’ve Been on Both Ends of a Referral
I have sent referrals and I have received them. A handoff is complete when someone on the receiving end confirms they have it, and that is a different moment from when it was sent.
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The Audit Report Is the Easy Part
I write audit reports for clinics and medical offices. The report is the smaller part of the job. What matters is what a team does with it in the months that follow.
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Where a Prior Authorization Actually Waits
Patients and payers measure prior authorization on two different clocks. Much of the delay often happens inside the practice, before a request is ever submitted.
